FAQs & Policies
WHAT ABOUT MY BUDGET?
It is of utmost importance that you decide what you are comfortable investing for your Project. It is very important for a smooth process, and for your expectations to be met that you share your desired investment with us. Without a figure that accurately reflects your intention, you’ll end up wasting money by having to incur more design time to achieve a design that more closely resembles what you intend to spend.
WHAT IS THE DIFFERENCE BETWEEN A SPECIFICATION & PROPOSAL?
A Specification is an item that I have provided the details for you to purchase an item on your own. You will pay the vendor directly. A Proposal is a document where we are requesting payment for items so that we can purchase the item on your behalf. Proposals are payable to Sneak Peek Design.
DO YOU WORK WITH CONTRACTORS?
Yes, we love working with other design professionals to create your custom space. We prefer to use professionals that we have worked with on previous projects and can provide recommendations when necessary. Sneak Peek Design does not provide contractor services; so independent architects and contractors hired by the client are an integral part of the process.
HOW LONG DO PROJECTS NORMALLY LAST?
This depends on the scope of the project and if purchases of products or furnishings are involved. Occasionally there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences, that are out of our control. The client as well as all professionals hired to work on the project are expected to not cause unreasonable delays in the project.
FURNISHINGS, WINDOW TREATMENT & DÉCOR PROJECTS
CAN I SHOP ON MY OWN?
Our services include our time, expertise and a complete vision for your space using our trusted vendors for specific items. Our vendors help us to be efficient with our time, as well as provide top-notch customer service so we can take very good care of our clients. We are not responsible for seeking the lowest pricing as part of this service. We choose items based on quality, scale, design, and aesthetic. We ask that you do not select or purchase items on your own as they may not be a fit for the design. Purchasing items outside of the proposed design will transfer the responsibility to you for ordering, tracking, uncrating and/or unpackaging, disposal of crating and/or packing material, possible incurred damages during transit and installation, as well as placing of the items in your home.
WHAT ADDITIONAL COSTS CAN I EXPECT?
We do our best to give you a full cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor do occasionally happen. No matter how much you plan, unexpected costs are not unheard of, especially during any major renovations. It’s always a good idea to leave a little bit of a cushion in your budget to cover these costs.
WHEN ARE PAYMENTS DUE?
Proposals are due with payment within 3 days. All payments are due upon receipt of invoice. Late payments for design will incur a 10% late fee incurred monthly, and an interruption of design services.
HOW DO I PLACE AN ORDER?
Proposed purchases are posted to the online Studio Portal and expire after 3 days. To either accept or decline the item, you will be required to do so electronically via the online Studio Portal as well. The required payment is required upon acceptance to place an order. No item will be ordered by Designer until Designer receives the electronic approval and the required payment.
CAN I CHANGE MY MIND AFTER AN ORDER IS PLACED?
Most often orders cannot be cancelled or refunded. If a full refund can be attained, you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. You will be charged hourly for the time spent on cancelled orders. Custom orders are non-refundable.
HOW ARE ITEMS DELIVERED?
Our policy is to perform one large installation of all your items. This includes all furniture and accessories purchased. Items purchased by Sneak Peek Design are received locally by a licensed, bonded, insured and climate-controlled warehouse. Items are removed from their crate and packaging, inspected, and await installation. The receiving warehouse will take on the responsibility of making sure the items are delivered with care and are responsible should any damage occur in this process. It is our policy to not deliver items to client’s homes directly or in multiple trips.